FREQUENTLY ASKED QUESTIONS


GENERAL

Q: HOW DO I BOOK A SESSION?
Most sessions can be booked instantly right here on the website. You can pay a 50% deposit or the full session amount and customize your session to best fit your photography needs. If you require a custom package, there will be a form to fill out, and Tracy will reach out personally with a customized quote and help you book your session.

Q: HOW DO I PAY FOR MY SESSION?
Your initial retainer (50%) booking fee is due when booking and can be paid online, through our website. You’ll pay the balance of your fees to Amanda the day of your session. Or, you can pay in full right away if you choose to do so as well. Amanda accepts Visa, EFT or cash paid in person.

Q: DO YOU SELL PACKAGES?
Amanda tries to keep everything as easy and affordable as possible for her clients and has found that most people feel restricted to and “locked in” to packages. She has a set rate of $50 per retouched digital image no matter how many you choose. 

Q: DO YOU HAVE GROUP RATES OR LARGER COMPANIES OR OFFICE TEAMS?
Yes! We have a totally portable system for taking headshots on site. Please contact Amanda with the details of what you need.

Q: WHERE IS YOUR STUDIO LOCATED?
Amanda’s studio is located at 7a Arthur St, Woodend, QLD 4305. Free parking on the street or in the driveway.


BEFORE

Q: DO I NEED PROFESSIONAL HAIR AND MAKEUP?
For women, I do recommend investing in professional hair and makeup services. Makeup and hair for photography is different than your average everyday look, and a professional can help you look (and feel) your absolute best before stepping in front of the camera; resulting in the most professional and polished final images. *This service is for women and teens, but not for men or children. However, there is hair styling available for men.

This service generally takes 1 to 1 1/2 hours. I have a special form with information about how best to prep your hair and skin before your appointment.

Q: WHAT IS YOUR CANCELLATION POLICY?
Cancellations require 7 days prior to booking date for a full refund of your deposit. Cancellation requests less than 7 days prior to scheduled booking will forfeit their deposit. I must have this policy as my studio holds your date and time just for you. And if you have booked one of our stylists for hair and makeup, it is a loss of business for the stylist as well.

Q: I NEVER KNOW WHAT TO WEAR. CAN YOU HELP ME?
Of course. I offer inspiration boards on pinterest and a video call to help you plan and coordinate your wardrobe options for your photo session.


DURING

Q: WHAT HAPPENS DURING MY SESSION?
Amanda photographs all her sessions tethered to a large monitor, allowing you to view your photographs as they are being taken. She collaborates with you every step of the way from posing, expressions and helps you design the best looks to guarantee your satisfaction. You will know what you are getting before you leave the studio, and you will love it.

Q: WHAT DO YOU MEAN WHEN YOU SAY, “LOOK”?
A complete visual transformation. An outfit and change in wardrobe and styling. For example, for a business headshot session you might wear formal business attire for one look and a less formal shirt for a more relaxed casual look.

For an actor session, you might want to change your clothing and your hairstyle to achieve a variety of castable looks. Often times a man will do a scruffy look, followed by a clean shaven look to demonstrate character flexibility, while a woman with longer hair will often do a look with their hair down and then their hair up to show their physical versatility.

Q: WHAT DO YOU MEAN WHEN YOU SAY, “LOCATION”?
I have a number of different options of where to hold your session. “In-studio” means in my studio. “Outdoors” means just outside my studio area. “Location” signifies a separate place such as a business location, park, beach, home, office, city block, landmark where you would like to be photographed at. Depending on your specific package and shoot, I might be shooting you in one or even many locations with in one session.


AFTER

Q: WHAT HAPPENS AFTER MY SESSION?
Amanda will process and retouch your final selected headshots and send them to you via an electronic link. If you have opted to receive a proofing gallery, Amanda will send you an email with a link to your online gallery. Once you have selected your headshots, the files will be retouched and your final headshots will be sent to you in a downloadable link.

Q: DO I GET ALL THE PHOTOS FROM MY SESSION?
No. You only get the finalized retouched images that are ordered. You’ll receive both high and low resolution versions of your final retouched digital files for both web and print use, but you will not get to keep all the other unselected images from your shoot. Why? As a professional photographer I never give clients all the RAW shots from a session. The final look of the images is a huge part of my brand. By releasing raw files there is always the chance that they will get posted as is, or edited in a manner that I would not. That kind of inconsistency can be damaging to my brand and can cost me future business. Only the retouched photos that you select are delivered to you in high-resolution for printing etc. Also, my clients pay me to cull down to the very best of the shots from the session. You really only need the BEST shots. And you need them to look their best for sure!

Q: DO YOU HAVE A SATISFACTION POLICY?
Y​es! All headshot work is satisfaction guaranteed. Because all clients see their headshots before leaving the studio, it is rare that a client is unhappy with their headshot. But if you are unhappy with your headshots in any way, please talk to Amanda about a possible reshoot or re­working of the retouched file. 

Q: AM I ALLOWED TO MAKE MY OWN PRINTS?
Yes, included in your final headshot download file will be a letter of permission from Amanda so that you may make your own prints at a vendor of your choice.